Terms of service
Terms of Service
Last Updated: September 2, 2026
These Terms of Service apply to purchases made through our website and your use of www.cusohome.com.
Applicable Law
These Terms of Service are governed by applicable laws, including applicable laws of France where relevant, while respecting mandatory consumer protection laws and rights that may apply in the jurisdictions where consumers are located.
Nothing in these Terms of Service is intended to exclude, restrict, or limit any mandatory consumer rights or statutory protections that cannot lawfully be excluded or limited under applicable law.
Consumer Protection
Consumers may benefit from mandatory statutory protections, including applicable legal guarantees relating to product conformity and remedies for defective goods as provided by applicable law.
Any applicable statutory right of withdrawal, cancellation, or other consumer right relating to distance purchases is governed by applicable consumer protection laws.
Product Information
We make reasonable efforts to ensure that product descriptions, photographs, sizes, colours, prices, and other product information displayed on our website are accurate and kept reasonably up to date.
Minor differences in colour or appearance may occur depending on the customer's device, screen settings, lighting conditions, or display configuration.
Product Availability
Product availability is subject to change. If an ordered product becomes unavailable before it can be fulfilled, we may contact the customer regarding the affected order and take appropriate action in accordance with applicable law, including providing a refund where required.
Prices
Product prices, applicable delivery charges, available payment methods, and the final order amount will be displayed during checkout before the customer completes the purchase.
Prices and other purchase information may be updated from time to time. Any mandatory consumer rights relating to pricing, orders, or transactions remain unaffected.
Orders
When you place an order through our website, you agree to provide accurate information and complete the purchase process according to the terms displayed at checkout.
An order confirmation will generally be sent to the email address provided during checkout after the order has been successfully received and processed by our system.
The order confirmation confirms that we have received your order request. Any applicable consumer rights and obligations remain subject to applicable law.
Payment
Payment transactions are processed through the payment methods available at checkout and may be handled by Shopify or applicable third-party payment providers.
Payment information is processed securely by Shopify and applicable payment service providers in accordance with their applicable terms and privacy practices.
Payment authorization and verification may be required before an order can be completed or processed.
Cusohome does not unnecessarily store complete payment card information on its own systems.
Order Processing and Delivery
Orders are generally processed within 1–3 business days after payment confirmation.
Estimated delivery time is generally 6–9 business days after processing.
Delivery times are estimates and may vary depending on the destination, carrier conditions, customs procedures, and other factors outside our reasonable control.
Returns and Refunds
Cusohome offers a 30-day return policy for eligible returns, subject to the conditions set out in our Return & Refund Policy.
This return policy does not replace, exclude, or limit any statutory withdrawal rights, cancellation rights, legal guarantees, or other mandatory consumer rights available under applicable law.
For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.
Please contact Cusohome before sending any return so that applicable return instructions can be provided.
Website Use
Customers must not use the website for unlawful purposes, attempt to interfere with its operation or security, or knowingly introduce malicious code, harmful software, or other harmful material.
Intellectual Property
Unless otherwise indicated, website content, including text, images, graphics, logos, and other materials, is owned by or used by Cusohome with appropriate authorization and may not be reproduced, distributed, or otherwise used without permission except where permitted by applicable law.
Liability
Nothing in these Terms of Service excludes or limits liability to the extent that such exclusion or limitation would be prohibited by applicable law.
Cusohome is not responsible for delays, interruptions, or circumstances beyond its reasonable control to the extent permitted by applicable law.
Policy Updates
We may update these Terms of Service from time to time to reflect changes to our website, services, business practices, or applicable legal requirements. The updated version will be published on this page with a revised "Last Updated" date.
Contact Information
Store Name
Cusohome
Website
www.cusohome.com
Email
hello@cusohome.com
Phone
+33 3 44 74 12 10
Business Address
17 AVENUE SAINT EXUPERY
NOGENT-SUR-OISE, 60180
France
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET / CEST)
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