Shipping policy

Shipping Policy

Last Updated: September 2, 2026

Cusohome provides online shopping services and delivery options to customers in supported destinations. We aim to process and dispatch orders efficiently and provide clear delivery information.

Order Processing

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been confirmed.

Processing may take longer during periods of high order volume, public holidays, or circumstances outside our reasonable control.

Delivery Time

The estimated delivery time is generally 6–9 business days after the order has been processed and dispatched.

Delivery times are estimates and may vary depending on the carrier, destination, public holidays, weather conditions, customs procedures, and other circumstances outside our reasonable control.

The estimated delivery timeframe does not include the order processing period described above.

Shipping Costs

Cusohome currently offers free shipping for orders placed through our website to supported destinations.

Any applicable shipping details will be displayed during checkout before the customer completes the purchase.

Logistics Tracking

After your order is shipped, we will provide logistics tracking information when tracking is available. Customers can use the tracking information to check the delivery progress of their package.

Delivery Delays

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number and delivery information so that we can review the delivery status.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays, weather conditions, or other transportation-related circumstances.

Incorrect Delivery Information

Please carefully check your delivery information before completing your order.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us as soon as possible so that we can review the available options.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order details and relevant information about the issue.

Applicable statutory consumer rights remain unaffected.

Contact Information

Store Name
Cusohome

Website
www.cusohome.com

Email
hello@cusohome.com

Phone
+33 3 44 74 12 10

Business Address
17 AVENUE SAINT EXUPERY
NOGENT-SUR-OISE, 60180
France

Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET / CEST)